1. Premise

The commercial relations between IMA Srl and the Customers are governed by the following general conditions of sale, different conditions must be agreed in writing.


Our Company recognizes as Customers all those subjects, holders of a VAT number, who by activity and/or corporate purpose deal with the resale, assistance, consultancy, integration of IT products in particular and more generally of all the products handled by IMA Srl .

3. Liability

IMA Srl is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of goods and services offered in the catalog published on the site http://www.ima-srl.it, even for delayed and/or non-delivery of the product, nor for the specifications published on the site, nor for any other fact not directly attributable to IMA Srl.

4.Technical Information

The technical information on our website http://www.ima-srl.it is obtained from the information published by the manufacturers of the goods. IMA Srl therefore reserves the right to modify and adapt the technical and dimensional information of the products in the catalog based on what will be communicated by the producers, even without any notice. In no case will IMASrl be responsible for the truthfulness of the information itself which is purely informative and not binding.

5. Prices

The prices contained in our electronic catalogs are to be considered VAT excluded and ex our warehouse. The promotions are valid until stocks last or the end of the promotion period imposed by the manufacturers, or the deadline indicated therein. Promo prices are not applicable to orders already acquired and not yet processed unless expressly agreed and accepted by IMASrl. The prices, both standard and promotional, can be changed at any time, without notice.


Orders are accepted only and exclusively in written form, or by fax, or via the Internet (online). By way of exception, telephone orders agreed with the relevant commercial officer are also accepted, in this case, since written confirmation is not required, no responsibility can be attributed to IMASrl for errors or misunderstandings. The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming the order, where all the data entered by the customer and the relative "order number" will be re-proposed, to be used in any further communication. The message is automatically generated by the system and the Customer is required to check all the data entered by promptly communicating any corrections or errors in writing. The customer can check the order history at any time on the "Order Tracking" page. IMA Srl reserves the unquestionable right to accept the customer's purchase order. In the event of non-acceptance of the order, IMA Srl will promptly notify the Customer by e-mail. Given the nature of the clientele, consisting of resellers, the minimum order must be no less than € 250.00.

7. Shipping and Delivery

Shipments, unless otherwise agreed, will be made by means of carriers affiliated with IMA Srl. The goods are shipped prepaid, insured and charged on the invoice. Delivery times and costs will be communicated to the customer after receipt of the order. Upon delivery of the goods by the courier, the Customer is required to verify that the number of packages corresponds to that indicated on the transport document (DDT), that the packaging is intact and unaltered even in the closure systems, any anomalies must be immediately reported to the courier, signing with RESERVE and indicating the reason. Regardless, it is advisable to affix, upon receipt of the goods, a stamp with the words 'subject to quality and quantity control. Any dispute concerning the goods received must be sent to our offices in writing, or by fax or by e-mail within 8 (eight) days of receipt of the goods; after this term, the Customer can make no objection in this regard. Assuming that the carrier is appointed, in any capacity by the customer, IMA Srl will not be responsible for the loss and/or damage of the product from the moment of delivery of the goods to the carrier at its warehouses.

8. Payments

The payment methods will be agreed at the time of the customer's first registration and are shown on the user page of the IMA website. IMA Srl reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after having accepted the order, to those customers who are out of credit, or whose payments are overdue or in dispute.

9. Right of withdrawal


  • Right to cancel orders
    The customer may request the cancellation of the order or part of it, IMA Srl reserves the right to accept the cancellation of the same. The request for cancellation (and its acceptance) must be made by fax or e-mail, and will be accepted only if the goods specifically ordered for the customer have not yet been delivered by the supplier.
  • Return of goods
    The return of the goods to IMA Srl must be requested in writing, with an indication of the reasons for the request, quoting the invoice and/or delivery note references and must be expressly authorized by fax or e-mail. The return of the goods must be made after authorization and assignment of the return number and within 14 working days from the date of approval of the return request. The goods to be returned must be in perfect condition, in the original packaging and sent carriage paid to our warehouse, quoting, on the document, the return number assigned and the invoice and/or delivery note references. In the absence of the above indications, it will be rejected.

10. Warranties

The purchase of material from IMA Srl implies full acceptance of the warranty conditions provided by the manufacturer. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and under the conditions provided by the same, and therefore accepts, removing all reservations, all the methods of providing the manufacturer's guarantee, also with reference, purely by way of example, to the entity managing the guarantee, even if different from IMA Srl.

11. Processing of Personal Data

Please refer to the privacy section accessible at this link: www.ima-srl.it/privacy .


For any dispute that may arise, the Court of Ancona will be competent.


The conditions contained in this document may be modified without notice.